Testimonials

Domestic Clients

• Dear Simon,

I would just like to take a moment to thank you and your wonderful team, especially Teemu (the termite whisperer) for all of your wonderful prompt help and customer service with our termite problem. Over the years we have had several leading termite companies inspect our property and your company has definitely shone above all others. We found Teemu extremely informative and honest, and he gave us the best options for our situation. We highly recommend your team and thank you once again.

Craig and Rebecca Weston

Upwey

• Hi Peter and Simon Termites

Just a quick email of appreciation for your prompt service to the Boroondara Tennis Centre.

Adam Wood Group is a small Construction Company, but we are growing rapidly, we shall definitely be calling upon your services again and will also recommend your company to our associates.

Kind Regards

Gay Te Pana

Personal Assistant to Managing Director
Adam Wood Group

• Simon , I just wanted to pass on our thanks for the work done. We were very happy with the end result. Peter did a great job ? sought our opinion and explained everything as he went along. We are very satisfied and have no doubt the vents will assist in the drying process. We will call you for a pest inspection and a review of the drying in 6 ? 12 months as suggested.
  
  Peter made some other suggestions, so when we proceed with the drainage in the front of the house we will review our options of vents in the front of the house.
  
  Regards
  
  Helen & John Sims
  Croydon

• Termite Inspection: Teemu conducted a termite inspection on my property today. Just like previous inspectors he was courteous, professional and informative. To date, Exopest has been great to deal with.
  
  I've noticed Exopest has been advertising on Light FM. Thanks for your continuous assistance; keep up the good work!
  
  Anthony Clements
  Croydon Hills

• Firstly, the work was well done yesterday and we were really pleased that everything was left clean and tidy.
  
  Secondly, Peter the workman allowed our pet chook 'Orange Legs' to escape from under the house, where she has been for the last month! We lost it just before Xmas and my son Justin was really sad. So, you can imagine my surprise when it re-appeared on the patio this morning, if rather hungry! He is thrilled and says that the workman found it!
  
  Perhaps your company name should be EXITPET?? Thanks a job well done.
  
  Fun, Tony and the Boys (& Orange Legs)
  Wheelers Hill

• Sub Floor Vans & Vents: Just wanted to write and say that Peter did such a great job installing the sub-floor ventilation system last week at my place in Fitzroy. It was a particularly tough job and was so hard working and professional. At one point he spotted some red wiring that 'showed' too much against the house and he went back and fixed it. He just seemed to me to be someone who took the job seriously and wanted to get it right.
  
  Thanks for everything and thanks for your expertise.
  
  Kind regards
  
  Linda Kent

• Pre Purchase Pest Inspection: I would like to thank you for the time you spent talking to me on the phone about the property we were looking to purchase. It was great to talk to someone who was really interested in helping to ease our concerns. John came to the property on Monday and was fantastic. He answered all my questions and was happy to take the time to show me any affected areas that I should know about. The pdf copy of the report reached me yesterday, as promised, and I look forward to receiving the hard copy in the post.
  
  With the information you gave us we were able to make an informed decision about the condition of the property and put a reduced offer in yesterday and got the house!

  We will recommend you to others in the future. Thanks again! Merry Christmas!
  
  Briony Kane

• Sub Floor Ventilation ; We purchased our new home about 18 months ago. Our home is a large house (about 50 squares) and has living areas over three levels as the house is built on a steep block. The sub-floor space is huge and the previous owners had concreted a small portion of the sub-floor area so it could be used as a workshop.
  
  The house is about 20 years old and when it was built the builders put small slits in the brickwork at infrequent intervals (i.e. not the standard 2.2 metres apart) to serve as the sub-floor ventilation.
  
  Over the last 18 months we have had mould growing on the sub-floor soil and the humidity under the house was incredibly high (i.e. about 85%). The stale smell from under the house was progressively getting worse.
  
  We had Simon visit and do an evaluation in terms of what we could do to improve the situation. Simon was great and explained the situation very clearly along with how the situation could be addressed. This involved installing 30+ passive vents, 5 twin low voltage fans and 2 in-line fans.
  
  Peter then came and spent several days at our house cutting out many holes, installing the vents, fans and in-lines fans. He asked our opinion on a number of occasions, to ensure we were going to be happy with things cosmetically, etc. The job was very neat and tidy and he cleaned up afterwards.
  
  Peter did a great job including mixing the mortar to match the house's existing render. Warren Jones, Eltham North

• Good Service: In times when service levels continue to slip through the perceived pressure of cost increases and competition, I believe it is important to take the time to recognise excellence. Several months ago, I discovered the impact of termites and through necessity required the house to be treated. The treatment team were punctual, courteous, and efficient and undertook the task in a professional manner. Nothing less than what I expected. Unfortunately, the subsequent inspection of the work indicated that the treatment had not been totally successful.
  
  However, when there is a problem, it is usually also when the service levels drop dramatically. In the ensuing visits, that's correct, visits to ensure that the treatment had been completed successfully, your administration staff and the treatment and inspection team have established a level of after sales commitment and excellence that should be acknowledged. I was always made fully aware of the status and the issues being addressed.
  
  I am undoubtedly your least profitable customer. But there is old say sales belief that a good sales story will be related to 4 other people while a bad experience will be told to 9. Exopest's excellence has already seen me exceed my good sales story quota. No doubt what you are investing in the professionalism of your service team will reap benefits in the future. Best wishes and thank you.
  
  Wayne Bruce, Vermont South.
  

• Dorothy Boyd, Sandringham. Termites
  I am writing to express my appreciation of the work carried out on my unit. I was extremely stressed by the termites, so on the day of treatment was stressed out. Mike arrived at the time expected. He walked through the unit with me and explained what he would be doing. Realising how upset I was, he sent me off. Leaving a number for him to ring on completion of the job. He moved all furniture and I had forgotten to remove pictures from a book case, which he did. He also said "where is your vac"? He phoned as promised and I returned to settle up the account with him. I was thrilled to find everything back in the correct place, even pictures on the book case, floor vacuumed, and be told I could get my cat from the vet (I had boarded him for the time) and settle back home. People always complain about service, but in my opinion your staff are first rate and give 120% satisfaction. Once again thank you.

• Ms F Wood St. Kilda Victoria. Termites
  I am writing to congratulate you on the wonderful quality of your field staff. I found Mick to be a great ambassador for Exopest. He was thorough, patient, reliable, exceptionally polite and most importantly knowledgeable and very competent regarding the requirements of the procedure. He treated my property with great respect and left everything as he had found it.

• Mr R C Bleathman South Melbourne - Termites
  This is a short note to let you know that my wife and I are very pleased with the recent work you did treating our white ant infestation. Discovery of white ants eating our kitchen floor was certainly alarming but we became even more concerned when our enquiries to a number of other companies about treating the problem raised more questions than answers. From the outset we were very pleased with not only the thoughtfulness with which you went about your work but also your high degree of professionalism.'

• M Schmiedecken-Cole South Yarra - Great Service
• I would like to thank all the Directors of Exopest to know how pleased we were with Steve's courteous attitude towards customers and his knowledge regarding his job. We will definitely recommend him to our friends.

• Mr R Donaghy Melbourne - Professionalism
  I would like to take this opportunity to say that we are fully satisfied with the professional job Exopest has done. In particular, it was very thoughtful of Mick to return when it started to rain on the first evening, to check that the roof tiles had been properly replaced.

• Richard Bond, Melbourne
  I am writing on behalf of Jan and myself to thank you and your organisation for the service carried out last Thursday. Gordon presented himself in a very professional manner and was courteous and thorough in the job undertaken.

• Janis Everett, Bentleigh
  From my first telephone enquiry, answered and discussed with a very clear, informative reception lady, I had quite a measure of confidence that my termite situation would be dealt with positively. The previous telephone enquiries I made were much less so (One was a prominent company name).
  
  Thank You Simon for you professional evaluation and information, also the men who did the work. I was glad for the information given during the inspection for dampness. With Michael's explanation of termites, I was able to remember when I had noticed unusual insects (so I thought) that had dropped thousands of wings on the damp side of my house one summer about six years ago.
  
  I will be recommending your business to people in conversation

Commercial Clients

• Mr Graeme Whytcross Victorian Distribution Manager Ricegrowers' Co-operative Ltd
  We have exported 90000 tonnes of rice in nine shipments to Japan this year, with Exopest playing a vital role in the process ... [Exopest] needs to be congratulated on doing a great job in time and under constant pressure. On behalf of Ricegrowers' please accept my appreciation of your achievement.
• Mr G McKemmish Flowerland Collingwood Victoria
  The people that attended the whole job from start to finish were employees you should be proud of. I speak from many years experience of tradesmen and I must say your people were a great advertisement for your company.
• Mr A Farrugia Maintenance Coordinator Facility Management Department Western Metropolitan College of TAFE Victoria
  We appreciate the professionalism that Exopest projects throughout our eight campuses in excess of service provided by our previous contractor. The service and ability to understand the college's needs and to solve any problems in a fast, efficient and economic way [means] the college has had an excellent association with Exopest.
• Mr P Toynton Director of Nursing Oakmoor Private Nursing Home South Oakleigh Victoria
  I am writing to thank you for your patience whilst awaiting the finalisation of Oakmoor's partial evacuation. I also appreciate the informative and good humoured way in which Exopest technicians approached their task whilst at Oakmoor. Considering the disruption expected, noise, odour and subsequent cleaning up were well contained and easily coped with by residents and staff.