Testimonials

Corporate Clients

Mr Graeme Whytcross Victorian Distribution Manager Ricegrowers' Co-operative Ltd
We have exported 90000 tonnes of rice in nine shipments to Japan this year, with Exopest playing a vital role in the process ... [Exopest] needs to be congratulated on doing a great job in time and under constant pressure. On behalf of Ricegrowers' please accept my appreciation of your achievement.

Mr G McKemmish Flowerland Collingwood Victoria
The people that attended the whole job from start to finish were employees you should be proud of. I speak from many years experience of tradesmen and I must say your people were a great advertisement for your company.

Mr A Farrugia Maintenance Coordinator Facility Management Department Western Metropolitan College of TAFE Victoria
We appreciate the professionalism that Exopest projects throughout our eight campuses in excess of service provided by our previous contractor. The service and ability to understand the college's needs and to solve any problems in a fast, efficient and economic way [means] the college has had an excellent association with Exopest.

Mr P Toynton Director of Nursing Oakmoor Private Nursing Home South Oakleigh Victoria
I am writing to thank you for your patience whilst awaiting the finalisation of Oakmoor's partial evacuation. I also appreciate the informative and good humoured way in which Exopest technicians approached their task whilst at Oakmoor. Considering the disruption expected, noise, odour and subsequent cleaning up were well contained and easily coped with by residents and staff.

Domestic Clients

Matthew & Rachael Slattery, Ringwood East.
After contacting Laurie Aghan of Exopest for his advice on possible termites in our first-home-buyers house, we were initially shocked at what they (the termites) had done. This feeling was then eased by the reassurance of Laurie and the swiftness of the actions of the Exopest Team. Michael knew his stuff and gave great delight in calling me at work and letting me know that he had found the main nest and had flooded them with the necessary treatment.

Thanks to Laurie, Michael and the office team for making this concerning time clinical in process but human in contact.

Wayne Bruce, Vermont South.
In times when service levels continue to slip through the perceived pressure of cost increases and competition, I believe it is important to take the time to recognise excellence.

Several months ago, I discovered the impact of termites and through necessity required the house to be treated. The treatment team were punctual, courteous, and efficient and undertook the task in a professional manner. Nothing less than what I expected. Unfortunately, the subsequent inspection of the work indicated that the treatment had not been totally successful.

However, when there is a problem, it is usually also when the service levels drop dramatically. In the ensuing visits, that's correct, visits to ensure that the treatment had been completed successfully, your administration staff and the treatment and inspection team have established a level of after sales commitment and excellence that should be acknowledged. I was always made fully aware of the status and the issues being addressed.

I am undoubtedly your least profitable customer. But there is old say sales belief that a good sales story will be related to 4 other people while a bad experience will be told to 9. Exopest's excellence has already seen me exceed my good sales story quota. No doubt what you are investing in the professionalism of your service team will reap benefits in the future. Best wishes and thank you.

Dorothy Boyd, Sandringham.
I am writing to express my appreciation of the work carried out on my unit. I was extremely stressed by the termites, so on the day of treatment was stressed out. Mike arrived at the time expected. He walked through the unit with me and explained what he would be doing. Realising how upset I was, he sent me off. Leaving a number for him to ring on completion of the job. He moved all furniture and I had forgotten to remove pictures from a book case, which he did. He also said "where is your vac"? He phoned as promised and I returned to settle up the account with him. I was thrilled to find everything back in the correct place, even pictures on the book case, floor vacuumed, and be told I could get my cat from the vet (I had boarded him for the time) and settle back home. People always complain about service, but in my opinion your staff are first rate and give 120% stisfaction. Once again thank you.

Ms F Wood St. Kilda Victoria.
I am writing to congratulate you on the wonderful quality of your field staff. I found Mick to be a great ambassador for Exopest. He was thorough, patient, reliable, exceptionally polite and most importantly knowledgeable and very competent regarding the requirements of the procedure. He treated my property with great respect and left everything as he had found it.

Mr R C Bleathman South Melbourne Victoria
This is a short note to let you know that my wife and I are very pleased with the recent work you did treating our white ant infestation. Discovery of white ants eating our kitchen floor was certainly alarming but we became even more concerned when our enquiries to a number of other companies about treating the problem raised more questions than answers. From the outset we were very pleased with not only the thoughtfulness with which you went about your work but also your high degree of professionalism.'

M Schmiedecken-Cole South Yarra Victoria
I would like to thank all the Directors of Exopest to know how pleased we were with Steve's courteous attitude towards customers and his knowledge regarding his job. We will definitely recommend him to our friends.

Mr R Donaghy Melbourne
I would like to take this opportunity to say that we are fully satisfied with the professional job Exopest has done. In particular, it was very thoughtful of Mick to return when it started to rain on the first evening, to check that the roof tiles had been properly replaced.

Richard Bond, Melbourne
I am writing on behalf of Jan and myself to thankyou and your organisation for the service carried out last Thursday. Gordon presented himself in a very professionl manner and was courteous and thorough in the job undertaken.

Janis Everett, Bentleigh
From my first telephone enquiry, answered and discussed with a very clear, informative reception lady, I had quite a measure of confidence that my termite situation would be dealt with positively. The previous telephone enquiries I made were much less so (One was a prominent company name).

Thankyou Simon for you professional evaluation and information, also the men who did the work. I was glad for the information given during the inspection for dampness. With Michael's explanation of termites, I was able to remember when I had noticed unusual insects (so I thought) that had dropped thousands of wings on the damp side of my house one summer about six years ago.

I will be recommending your business to people in conversation